Helpline for Small Businesses Impacted by COVID-19

Senator the Hon Michaelia Cash
Minister for Employment, Skills, Small and Family Business
Senator for Western Australia


23 March 2020



From today, the Morrison Government’s Business Hotline – 13 28 46 – will be expanded to provide specialist advisers and extended hours to support small and medium businesses impacted by the COVID-19 pandemic.

Operations at the 13 28 46 Contact Centre will increase from five days per week to seven days per week, and provide an additional two hours a day of support outside standard operating hours for the first month, answering calls from 7.00 am to 11.00pm AEST.

The Government is rolling out comprehensive, targeted assistance in response to the COVID-19 pandemic and we want businesses who are looking for information to be supported.

During these challenging times businesses that have been impacted by COVID-19 need readily available access to advice so they can fully understand the assistance available to them and their employees.

To read the media release on the helpline, click here.

For more information on the assistance available to businesses please go to

Please also go to .  This site will link you to the latest COVID-19 news, updates and advice from Australian Government Agencies.


Senator the Hon Michaelia Cash
Minister for Employment, Skills, Small and Family Business
Senator for Western Australia


Job Vacancy Alert

Job Vacancy Alert

Vertical Talent, supports the recruitment needs for some of Australia’s largest Supply Chain and Logistics companies with on-demand labour. Due to the current state of the world involving the outbreak of Coronavirus (COVID-19), our parent company, Drake International is experiencing unprecedented demand for entry-level positions across some of Australia’s major supermarket chains. As a direct result, we have over 1,500 roles we need to fill nationally and are urgently seeking applicants for in-store entry-level positions.

In addition to our traditional talent sourcing channels, we are reaching out to our entire network including the SCLAA membership to share the opportunity and encourage you to share with your networks. To find out more information on the roles, click here:







You can also search other roles we have available in at

Bushfire Recovery Victoria. Can You Help?


Bushfire Recovery Victoria


The SCLAA, in conjunction with State Bushfire Recovery organisations, has received a request for assistance from Bushfire Recovery Victoria.

Lions Club members have collected a range of tools, including wheel barrows, gardening tools and hand power tools, which will be distributed to those in Gippsland affected by the bush fires. BlazeAid will be assisting with the off-loading.


Pick up tools in Torquay and transport them to Buchan in East Gippsland. Approximately 8 standard trailer loads would need to be accommodated.

All offers of assistance with this transportation will be forwarded to Bushfire Recovery Victoria who will contact respondents directly.

If you or your organisation are able to assist with transporting these tools for Bushfire Recovery Victoria, please contact the SCLAA National Secretariat at

COVID-19 – Shutdown of a Distribution Centre

COVID-19 – Shutdown of a Distribution Centre

Matthew Wragg
SCLAA National Chairman


Someone presents on site, at your Distribution Centre with COVID-19, what do you do?

It’s an interesting question to ask and very valid in Australia today, but it was a question I was just asked on my phone. I wonder what would have been the reaction just 3 months ago, which now seems a lifetime away.

As a risk consultant, I am always looking at the potential fall out for my clients, whether it be financial, cost or even jail time. Staying ahead of the curve is critical in managing your risks and from my perspective only the top 10% of Supply Chain managers do that really well, even if they haven’t achieved their plan, they are still considering and working all of their risks.

There has been mad panic from Corona fall out and we’ve seen toilet paper shortages among other things. If you turn your mind towards third world countries and read up on their anecdotes, you sure will be thankful you live here in Australia, no matter what the madness may seem to be.

But let’s take a moment to step back from the fact that someone may actually present to your workplace with Coronavirus, also known as COVID-19.

As a principle place of business, you have a duty of care to your workers, full stop. You must do everything in your power to protect them and those who frequent your site as well, whether it be delivery drivers, cleaners, security or any other persons as a PCBU (or persons undertaking a business undertaking). On top of that, we all want to see the back of COVID-19 and we all want to ensure socially that we can make an impact and ensure we do not pass this on as our elderly and vulnerable as they are at significant risk.

So, lets run through the process, one Supply Chain professional to another.

In the UK during the GFC and other Distribution Centres around the world I have worked, I have been involved with the shutdown of Distribution Centre. But they were all planned, whether it be Christmas, Good Friday or other types of shutdowns. Not many Distribution Centres run 24/7, 365 days per year, but they do exist I’m sure. Industries that come to mind are freight forwarding and petroleum for example, even power stations of old would have a supply chain of Coal behind their operation. Centre

But if someone presents with COVID-19, tomorrow morning, that isn’t going to qualify as a planned event and if you must shut down, it certainly would be planned.

If everyone had to walk off site right now, how would you even go about that?

The planning comes from before that moment, when someone presents with COVID-19. It comes now, before someone rocks into work with a dry cough or temperature.

Entry and Exit.

Most large workplaces have multiple entries and exits in place, and the suggestion to use one and not all and ensure that one is used only, is so that you can open others up. A known ‘clean’ area(s) that may be used in case an area in your building is at risk of exposing others. We know COVID-19 will live well on plastic for 12 hours and metal for 24 hours, so the risk of someone touching a space while infected and then an uninfected person touching the same place is very real.

If there is a security station on site which people must pass, please ensure there is a place to wash your hands and ensure that your protocols consider the washing of hands before anyone walks on site. Controlling who and when people come on site is a large factor and will help you answer any questions later down the track if health officials ask questions as to who may have been on site.

Ultimately, one entry and exit point is a great way to ensure that a singular pathway on and offsite is used by everyone.

Personal belongings

Ensure that people do not bring large amounts of personal belongings or anything that may not be left behind. If you do have someone present with COVID-19 on site, you may have to advise others that they cannot enter a space that has been contaminated. That space may hold belongings of others.

Many DCs are security controlled and bags must not enter the DC at any time in those circumstances. I would highly recommend that bags are not brought on site for any reason. Therefore, people on site would not have a reason to go back to their belongings for any reason, should you need to quarantine an area.

Outsourced Logistics

As a CoR professional, I know how important it is to ensure that you do not put drivers at risk, in any circumstance. But a planned shutdown has cut off times pre-planned for those delivering or picking up from site.

So how do you manage this aspect. If you need to shut down your DC at this very moment?

Two main options come to mind immediately. The first is easy and that is to redirect inbound trucks to other points in your greater supply chain to be unloaded. Then send everyone from your infected DC home.

The second is a little more difficult but may be the preferred option in most circumstances. I’d like to write more on this point, but I will simply sow the seed in this instance.

This option would require you to split your workforce into two groups. Group A, along with their resources such as forklifts and reach trucks and Group B with their forklifts and reach trucks as well. If group A has an employee present for work, you can be assured that this will be contained to group A resources and Group B will have access to clean resources.

For a short time, whilst the risk is still present within the workplace, you could potentially shut down group A and allow Group B to work the necessary areas to unload inbound vehicles only, in the areas only associated with Group B.

Whilst it may seem difficult to have almost an apartheid scenario in your DC, it may allow you time to wind your DC down with necessary resources working critical aspects of your Supply Chain, until the storm passes.


This is a critical element. Firstly, soap and disposable hand towels are critical. If you’re relying on hand dryers, I would remove them immediately as they are known to ‘blow’ particles including bacteria around the toilet area when in use. Unless you have HEPA-Filters on your hand dryers, stop using them!

Ensure to close off one toilet block if you can, to allow for the toilet block to be opened if you need to quarantine any other areas. If you’re trying to ensure a clean slate for a period of time, this is critical, to ensure a clean space in case another has been deemed unsafe due to infection. Even better if it is in a different part of your Distribution Centre.


Ensure you always have sufficient security on site, to ensure you can have sufficient crowd control. You want to ensure that people do not go where you do not want them, and you want to ensure that those who come on site are prepared sufficiently before they walk on site and should something go wrong, while they are on site.

You may need to ensure that 100-200 employees are directed offsite in a particular manner at the drop of a hat, so please ensure you consider this in your plans.

Traffic Management

We all have (or should have) traffic management plans in operation. But please get them out and consider where your staff are working on site at any given time, the areas that you may need to use in an evacuation, not to mention areas that you may still need to consider using whilst you wind down your DC.

Response Plan

Once you have considered these elements, it is critical that you brief your teams and ensure you have strict plans in place to wind down your DC. It will take time to wind your DC down potentially, so please ensure you factor in reasonable time frames to do this effectively.

Consider your risks, which are your staff and inbound freight, not to mention your customers, whether they be other DCs, retail outlets or residential. You must notify those which critically must know what is going on to ensure the safety of those around you.

You don’t necessarily have to call out the air raid sirens, keep it brief and to the point.


In closing don’t forget to log anyone who may have been onsite. You will all require testing and the Health Officials may need to speak with you and ask many questions later. Keep your data safe and sound.

Best of luck.
Matt Wragg

Helping you stay BAU during COVID-19

Helping you stay BAU during COVID-19

As the situation with COVID-19 continues to change daily, we are seeing many companies responding to increased absenteeism and self-isolation, highly fluctuating demands, or freezes in recruitment.

If you’re experiencing any of this, our national partner Sidekicker can help SCLAA members continue with ‘business as usual’–poised with 3,103 pre-screened and ready to work warehousing staff to fill any staffing gaps.

A reminder of the significant advantages of hiring labour with Sidekicker:

  • Heavily reduced rates over traditional labour hire (on average 20% cheaper)
  • More reliable and productive national workforce (average worker rating 4.9/5)
  • Industry-leading fill times for on-demand requirements (average 2 hours)
  • Real-time visibility over labour hours and costs

Sidekicker has a huge and ever-growing workforce with experience at companies like Linen House, Hedgehog Logistics, Adore Beauty and HelloFresh, available now for casual, fixed-term or on-demand labour hire.

Learn more or get in touch with their team here

Australian Bushfire Recovery – Can You Help?

BlazeAid Belowra Valley Camp Requirements 

The SCLAA, in conjunction with the Joint Recovery Task Force NSW, is assisting BlazeAid with helping Eurobodalla Shire communities and businesses rebuild after the recent bushfires and floods.

BlazeAid is based at Moruya and is establishing an outreach camp in Belowra Valley on the local RFS site.

The camp will be working with the community and responsible for the repair and rebuilding of fences in the rural areas in order to enable local Australian farmers to retrieve and secure their livestock and resume farming operations.


  • Ablution blocks (toilets/showers) 2 x male and 2 x female.
  • Generators to power Ablution blocks and water tanks if not self-servicing.
  • Large refrigerator
  • Large freezer.
  • Security lights (sensor).
  • Shipping container for storage x 2.
  • 2 x Waste disposal bins-recyclable and general waste.
  • Skip bin for larger waste disposal.
  • Diesel Generator x 2, with fuel and jerry cans.
  • Steel shelving for storage.
  • Large marquee
  • Tarps 10x 8mtrs – 1 only
  • Tarps 6x4mtrs – 4 only

Additional kitchen needs and other sundry items will be supplied by BlazeAid.

We intend to be on the ground, working with the farmers mid next week. We have a fencing trailer ordered and supplies will arrive next week.

Estimated duration facilities required is 3 months. Delivery required to site.

Please direct your interest in fulfilling these requirements to the SCLAA National Secretariat at

Logistics Centre Taren Point, Sydney

A Big Thank You to Jason and Mark Levin from JasonL Furniture for providing and installing all the office equipment required and to David Archer from Dexion WMS for providing all software required for the operation of the Centre.

Introducing SCLAA’s New National Partners – HDL and TT Club


New SCLAA National Partners

HDL Insurance Brokers and TT Club



The SCLAA welcomes our newest National Partners, HDL Insurance Brokers and TT Club. As a not for profit Industry Association, run by members for members, our ability to support the SCLAA infrastructure and to expand is highly dependent on our National Partners. We ask all our members to support our valued National Partners where they can.

HDL Insurance Brokers Overview

HDL Insurance Brokers is a specialist complex risk broker focusing on client advisory and risk transfer. Amongst HDL’s field of expertise is Marine Liability, Freight Forwarders, Transport and Logistics, Terminal and Rail Operators. Our focus is our clients always and foremost.

HDL Appreciates that no matter what size the client is, their risk concerns can be unique to their business and requires individual tailored solutions.

TT Club Overview

TT Club is the leading provider of insurance and related risk management services to the international transport and logistics industry.

Working with a range of customers – from large, international shipping lines, ports, freight forwarders and cargo handling terminals, to companies operating on smaller scales but whose activities face similar risks.

Scholarships for current and aspiring female leaders

Scholarships of up to $5,000 for current and aspiring female leaders

Scholarships of $2,000 to $5,000 are currently available to women working in the transport and logistics sector to help support their participation in a range of career building leadership development programs.

The initiative is providing junior through to executive women managers with scholarships to support their growth and development via participation in one of three flagship development programs. Participants will benefit from course content such as Elements of a Successful Team, Team Dynamics, Purpose Priorities and Professional Development, Empowering Teams, and Evolving Strategic Change.

Expressions of Interest

Find out more and register your interest by completing the Expression of Interest form here prior to Friday, May 15:

SCLAA Newsletter – February 2020

SCLAA February 2020 Newsletter now available.

Click on image below:

Introducing SCLAA’s New National Partner – Sidekicker