New SCLAA National Partner
The SCLAA welcomes our newest National Partner, CouriersPlease. As a not for profit Industry Association, run by members for members, our ability to support the SCLAA infrastructure and to expand is highly dependent on our National Partners. We ask all our members to support our valued National Partners where they can.
CouriersPlease (CP) is a leading parcel delivery service, with a courier network of more than 750 franchisees and contractors that covers 95 per cent of Australia. It was founded in 1983 as a specialised metropolitan parcel delivery business in Melbourne, and was acquired by Singapore Post (SingPost), a leader in eCommerce logistics in 2015.
CP’s core domestic and international services connect customers across town, intrastate, interstate and all around the world. In 2019 alone, CP delivered more than 19 million parcels – over 20% which were for first-time delivery.
In response to the exponential growth in online shopping, CP offers a suite of alternative delivery choices to provide greater flexibility for customers who are unable to collect their parcels at home. These choices include authority to leave in a safe place, nominate a neighbour within three houses in either direction to deliver parcels to, delivery to an alternative address, rescheduling to another date, and delivery to a ‘green’ collection point.
CP’s collection network offers consumers secure, local 24/7 parcel access points through its Australian network comprising of more than 3500 parcel lockers in 45 locations and 2000+ retail outlets, in partnership with parcel delivery network Hubbed.
CP has invested in world-class information systems and technology to provide the best practice technology to its 3500+ eCommerce clients. CP’s automated sortation system in its Rosehill, Sydney, depot has boosted efficiency for CP’s franchisees – 8500 parcels once took seven hours of manual handling, and now takes one hour. The sortation system comprises automatic parcel weight and measurement, a cross-belt and five-sided camera scan, which negates the need for manual handling by staff.
In 2019, CP also launched Boomerang, a self-serve, low-cost returns portal which enables e-tailers to focus their resources on selling products instead of allocating resources to handle the challenge of reverse logistics. It also allows customers to return their unsuitable online purchases to a conveniently located drop-off point, which is collected by a CP driver and returned to the retailer’s warehouse for processing.
After 37 years in the industry, CP has evolved from a local metropolitan business into a leading Australian logistics business that is enabled by advanced technology. It provides innovative mail and logistics solutions to provide a truly rewarding consumer experience.